In our desire to be effective and fair to all clients, the following policies are honored and in effect as of August 18th, 2017. We understand that unanticipated events happen occasionally in everyone’s life. Remember your appointment time is reserved exclusively for YOU!
Cancellation Policy – 24 hour advance notice is required
When changing or cancelling an appointment, please give us at least a 24 hours. This allows the opportunity for someone else to schedule an appointment.
If you are unable to give us 24 hours advance notice you will be charged the amount of the service to your credit card on file. If you do not have a card on file due to a pre-paid session, you will forfeit one of your prepaid sessions.
Gift Certificates: If you have a gift certificate and cancel with less than 24 hours notice, the gift certificate will become null and void.
No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason without calling will be considered a “no-show.” You will be charged the full payment of your missed appointment to your card on file. Any future sessions will require pre-payment to book an appointment. If this occurs with a pre-paid session, your session will be forfeited. If this occurs with a package session, the session will be forfeit.
Fee Waived
We will waive the fee when someone cancels in less than 24hrs if we are able to rebook the time slot with equal or getter value of the canceled session.
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of the treatment actually given, you will be responsible for payment for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Liability Waiver
Your massage therapist must be made aware of your known medical conditions and physical limitations. List all medical conditions and limitations on your intake form, and inform your therapist of any changes in your physical health. When booking a session, you agree that neither you, your heirs, assigns, or legal representatives will sue or make other claims of any kind against Alexander Ramirez, LMT / Divine Touch Massage LLC, or any other massage therapist employed at Divine Touch Massage LLC for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
Client Confidentiality and Records
All intake forms, medical notes and conversations with Divine Touch Massage LLC are held in strict confidentiality within the guidelines of Florida State Law.
Privacy Policy
“Mobile Opt-in, SMS consent, and Phone Numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes
SMS Terms & Conditions
1- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If consent has been given to receive text messages from Divine Touch Massage LLC, messages may be received related to
Customer care > Follow up
Marketing
Account Notification
Example: “Hello John, will we see you today for your 90-minute massage? You can call us back at 239-610-1200
Reply STOP to opt-out of SMS messaging from Divine Touch Massage LLC.”
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, up to 2 SMS messages per week may be received related to appointments
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
4- Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
Opt-in to receive SMS messages from Divine Touch Massage LLC can be done in the following ways:
They fill out a paper electronic form
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
6- Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.
7- Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at https://divinetouchmassagellc.com/contact-us/
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.
8- Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary.
Awesome, thank you so much! Look forward to it so I can proceed with the sms registration process. Please work on this
We want to thank clients in advance for adhering to our policies and a special thank you to those that tip their therapist when they cancel in less than 24hours. The gratuity is a big part of their income.